Last updated 4 September 2026
These terms govern your use of Vessel OS, the business diagnostic and operating-system platform provided by Nabia Edge. Please read them before creating an account. By creating an account or using the platform, you agree to them.
Before you publish: replace every square-bracketed placeholder below with your real details, and have a qualified lawyer in your jurisdiction review the finished text. This is a solid, plain-English starting draft, not legal advice.
Vessel OS is operated by [Full registered company name], trading as Nabia Edge, a company registered in [country] under number [company registration number], with its registered office at [registered address] and tax number [VAT / NIF number].
In these terms, "we", "us" and "our" mean that company. "You" means the person using the platform, and where you use it on behalf of a business, it means that business too, and you confirm you are authorised to accept these terms for it.
Vessel OS is a subscription software platform that helps owner-led businesses assess and improve how they operate. It provides:
Scores, phases, constraints and recommendations are generated from the answers you give. They are a structured reflection of your own self-assessment, not an audit, valuation or independent verification of your business.
This matters, so it is deliberately blunt. Vessel OS, its outputs, and any coaching delivered alongside it are general business guidance only. They are not legal, accounting, tax, financial, insurance, investment or employment advice, and must not be relied on as a substitute for advice from a qualified professional who knows your circumstances.
The Protect the Business section flags common exposures such as contracts, insurance and tax structure. It is a prompt to go and check, not a compliance certificate, and a full set of green answers does not mean your business is compliant.
You remain solely responsible for every decision you take in your business, and for the consequences of those decisions.
You must be at least 18 and able to enter a contract. Accounts are for one named person and must not be shared. You are responsible for keeping your password and sign-in links confidential and for everything done under your account.
You agree to give accurate account information, including your name, business name and industry, and to keep it up to date. We may suspend or close accounts that we reasonably believe contain false information or are being shared.
Tell us promptly at [support email] if you think someone else has accessed your account.
We may offer a free trial that gives a limited snapshot of the diagnostic. Trials require no payment card. Trial accounts are capped, show a reduced question set, and keep parts of the platform locked. Trial results are indicative only and are not comparable to a full assessment.
We may change, limit or withdraw the trial at any time, and may close trial accounts that have been inactive for [number] months.
Paid access is sold as a monthly or annual subscription at the prices shown at the point of purchase. Prices are in [currency] and, unless stated otherwise, exclude applicable VAT or sales tax, which is added at checkout.
Payments are processed by Stripe. We do not receive or store your full card details. You authorise us, via Stripe, to charge your chosen payment method for the subscription fee and any applicable tax.
Subscriptions renew automatically at the end of each billing period, monthly or annually, at the then-current price, until cancelled. We will give you at least [number] days' notice before any price change takes effect on your renewal, and you may cancel before then.
If a payment fails, we may retry it and may suspend access until it succeeds. Your data is retained during a suspension for at least [number] days.
You can cancel at any time from the Account panel or by emailing [support email]. Cancellation stops the next renewal. You keep access until the end of the period you have already paid for, and we do not pro-rate refunds for part-used periods unless the law requires it.
If you are a consumer in the EU or UK you normally have 14 days to withdraw from a distance contract. Because Vessel OS is digital content supplied immediately, by starting to use a paid subscription you ask us to begin supply at once and acknowledge that you lose that right of withdrawal once supply has begun. Nothing here removes statutory rights you have as a consumer.
Beyond that, refunds are at our discretion. If the platform is materially broken and we cannot fix it in reasonable time, contact us and we will deal with it fairly.
Coaching sessions, if included in your plan or bought separately, are delivered by [Nabia Edge / named coaches] and are governed by these terms alongside any separate engagement letter, which takes precedence where the two conflict.
Sessions are booked by agreement. We ask for at least [number] hours' notice to reschedule; sessions cancelled with less notice may be treated as delivered. Unused sessions [expire / do not expire] at the end of your billing period.
Coaching is advisory. We do not manage your business, take decisions for you, or guarantee any commercial result.
You keep ownership of everything you enter: your answers, scores, plan items, notes and business figures. You grant us a licence to host, process and display that content for the purpose of operating the platform and delivering the service to you.
We may use aggregated and anonymised data, for example the distribution of scores across all users, to improve the diagnostic and to publish benchmarks. Anonymised means it cannot reasonably identify you or your business.
You can download everything we hold on you, or close your account and have your data erased, from the Account panel. Deletion is permanent and removes your scores, plan and history. Some records, such as invoices, are retained where the law requires.
How we handle personal data is set out in our Privacy Policy, which forms part of these terms.
Where your account is linked to a coach, that coach can see your assessment answers, scores, phase, plan and session history, so they can prepare and run sessions with you. Coaches can also record private session notes about your engagement.
Our administrators can access accounts for support, security and troubleshooting. Access is limited to what the task requires and is logged. We do not sell your data or share it with other clients.
You agree not to:
We aim to keep Vessel OS available and working, but we do not promise uninterrupted service. We may carry out maintenance, and may add, change or remove features as the product develops.
The question bank is versioned. When we release a new version, your previous answers are archived read-only and your live scores are reset so results are compared against a single consistent set of questions. We will make archived answers available to you on request.
The platform, the Vessel OS name and branding, the three-pillar framework, the question bank, the scoring and phase model, the delivery map and all related material are owned by us or our licensors and are protected by intellectual property law. Your subscription grants a personal, non-exclusive, non-transferable right to use them for your own business for as long as it is active. No other rights are granted.
We treat the business information you enter as confidential and will not disclose it to third parties except to our service providers acting on our instructions, to your linked coach, or where the law requires. You agree to treat non-public parts of the platform and its methodology as confidential to us.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, and to the extent permitted by law:
If you are a consumer, your statutory rights are unaffected.
You may stop using the platform and close your account at any time. We may suspend or terminate your access if you materially breach these terms, if payment fails and is not resolved, or if we are required to by law. Where reasonable, we will warn you first and give you a chance to put it right.
On termination your right to use the platform ends. You may export your data before closing your account, and for [number] days afterwards on request.
We may update these terms as the product and the law change. For material changes we will give notice by email or in the app at least [number] days before they take effect. Continuing to use the platform after that means you accept the updated terms. If you do not accept them, cancel before they take effect.
These terms are governed by the law of [country], and the courts of [city / country] have exclusive jurisdiction, except that if you are a consumer you may also bring proceedings in the courts of your country of residence.
Please contact us first. Most problems are settled faster by email than by lawyers.
[Full registered company name]
[registered address]
Email: [support email]